At Gadget Dunia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-Day Return & Exchange Policy subject to the terms below.
1. 7-Day Return & Exchange Policy
Customers can request a return or exchange within 7 days of product delivery if:
- The product is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product is missing parts or accessories.
2. Mandatory 360° Unboxing Video
To be eligible for any return, replacement, exchange, or missing-item claim, customers must provide a clear 360-degree unboxing video that:
- Starts before opening the package.
- Clearly shows the shipping label and package condition.
- Shows the complete unboxing process without cuts or edits.
- Clearly displays the product and any issues found.
Important: Claims for damaged, defective, wrong, or missing products cannot be processed without a valid unboxing video.
3. Conditions for Returns & Exchanges
The returned product must:
- Be in its original condition.
- Include all accessories, manuals, and packaging.
- Not show signs of misuse, damage, or alteration by the customer.
Gadget Dunia reserves the right to reject return or exchange requests that do not meet these conditions.
4. Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse or improper handling.
- Products returned without original packaging.
- Products returned after the 7-day return window.
- Items marked as non-returnable on the product page.
5. Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method whenever possible.
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another suitable method.
6. Exchange Process
If an exchange request is approved:
- A replacement product will be dispatched after verification.
- If the requested replacement is unavailable, a refund or store credit may be offered.
7. Order Cancellation
- Orders can be cancelled before dispatch.
- Once an order has been shipped, cancellation requests may not be accepted.
- If cancelled before dispatch, any advance payment made will be refunded according to our refund process.
8. How to Request a Return or Exchange
To initiate a return or exchange, please contact us with:
- Order Number
- Registered Mobile Number
- Reason for Return/Exchange
- 360° Unboxing Video
- Product Images (if applicable)
9. Contact Us
For any return, exchange, or refund-related queries, please contact us:
Gadget Dunia
Click to Contact Our Support Team on WhatsApp for Returns & Exchanges
🌐 Mail Our Support Team by Clicking Here
Note: By placing an order on Gadget Dunia, you agree to the terms of this Return & Refund Policy. The final decision regarding returns, exchanges, and refunds rests with Gadget Dunia after verification of the provided evidence.
